斯沃特台灣 | 財務數位轉型諮詢
斯沃特台灣是亞洲領先的一站式財務數位化轉型諮詢公司，在實施財務自動化項目和其他幫助企業實現工作流程自動化的雲端解決方案方面擁有超過 14 年的經驗。我們是 2023 年度解決方案提供商獎 – Workday 新星合作夥伴，與該地區最大的雲端顧問團隊之一合作。 Shearwater 台灣提供一套雲端解決方案，包括雲端企業資源規劃 (ERP)、企業績效管理 (EPM)、賬戶對賬和財務結算流程自動化、公司間財務整合、整合和工作流程自動化平台。
Zendesk Integration
As business grows, so does the stack, and this means the possibility of taking longer time to resolve a ticket raised by your customers. Workato’s integration addresses such a problem. Connecting Zendesk with other ticketing systems like Jira or ServiceNow resolves customer issues faster than anticipated.
Features of Zendesk Integration
Quick Resolution of Tickets
Tickets are often sorted in order of priority. Integrating Zendesk with other software like Jira and ServiceNow lets you assign work to the right team and prioritise the most pressing issues without switching between applications. Keep your team in the loop with Zendesk's capability to integrate with communication platforms.
Consolidated Helpdesk
Bring order, loyalty and communication history into one platform. Integrating Zendesk with CRM solutions like Salesforce or ERP systems like Oracle NetSuite can quickly process product returns and refunds once you link Zendesk with inventory management solutions.
Onboarding and Offboarding of Employees
Integrate Zendesk with HRM solutions like Workday to share onboarding tasks. Actions like these include creating credentials and approving device requisition forms. The integration helps new hires get up to speed on their work by browsing knowledge bases and creating incident tickets.
Reduce Churn
Integrate Zendesk with Snowflake, Amazon S3, and Redshift to track customer data usage. You can then create Zendesk tickets when needed. Notify the responsible account executive, sales engineer, or relationship manager on Slack or Microsoft Teams once the ticket is created.
Benefits of Zendesk Integration and Automation
Resolve tickets quickly
Accelerated customer service
Avoid back-and-forth situation
A unified helpdesk
Zendesk Integration and Automation
Do everything in one place
Customise Zendesk integration with your other apps
Integrate Zendesk and eliminate manual processes using Workato
Workato provides integration for over 1000 apps
Instantly connect Zendesk with thousands of applications – cutting across various departments